Privacy Policy

Effective Date: January 2026

Version: 1.1

1. Introduction

This Privacy Policy explains how EIGLOU (“EIGLOU POS,” “we,” “us,” or “our”) collects, uses, and shares information when you use our point-of-sale software and related services (the “Service”). It applies to people who create an account, visit our website, or otherwise interact with us.

By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following categories of information:

Account information you provide when registering: business name, owner/contact name, email address, business type, and password.
Business data you enter into the Service: sales and transaction records, inventory, purchase orders, accounting entries, and similar operational data.
Information about your own customers that you choose to enter (for example, names, contact details, or purchase history). You control this data, and you are responsible for having a lawful basis and any necessary consent to provide it to us (see Section 10).
Usage and device information collected automatically, such as log data, IP address, browser and device type, pages viewed, and general usage patterns.
Communications you send us, such as support requests and survey responses.
Marketing and analytics data collected through cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use information to:

Provide, operate, maintain, and improve the Service;
Process transactions and generate the reports and records you request;
Set up your account and help you import your existing products and balances;
Communicate with you about your account, security, and service updates;
Send you information about features, offers, and promotions (you can opt out of marketing messages at any time — see Section 5);
Measure and improve our marketing and understand how the Service is used;
Detect, prevent, and address fraud, abuse, security issues, and technical problems; and
Comply with applicable law and enforce our Terms & Conditions.

4. Cookies, Analytics & Advertising

We and our partners use cookies and similar technologies, including analytics and advertising tools such as the Meta (Facebook) Pixel and Conversions API, to:

Understand how visitors find and use our website and Service;
Measure the performance of our marketing campaigns; and
Show and improve advertising on third-party platforms.

These tools may collect information such as your device identifiers, pages visited, and actions taken. You can control or block cookies through your browser settings, and you can manage ad preferences through the settings of the relevant advertising platform. Some features of the Service may not work properly if you disable cookies.

5. Marketing Communications

When you register or contact us, you agree that we may send you messages about your account, the Service, and related offers, by email or other channels you provide. You can opt out of marketing messages at any time by using the unsubscribe link in our emails or by contacting us at support@eiglou.com. We may still send you non-promotional messages about your account or important service changes.

6. How We Share Information

We do not sell or rent your personal information. We share information only in these limited circumstances:

Service providers who help us operate the Service (for example, hosting, infrastructure, analytics, communications, and support tools), under obligations to protect the information and use it only for the services they provide to us;
Legal and safety reasons — where we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of Eiglou POS, our users, or others, or to detect and prevent fraud or security issues; and
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case we will take reasonable steps to ensure your information remains protected.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for activity that occurs under your account.

8. Data Retention

We retain your information for as long as your account is active and as needed to provide the Service. After your account is closed or terminated, we generally aim to make your data available for export for a limited period (typically around 30 days), after which we may delete or anonymize it, unless we are required to retain it longer to comply with legal, accounting, or regulatory obligations or to resolve disputes.

9. Your Choices & Rights

Subject to applicable law, you may:

Access, update, or correct your account information;
Request a copy or export of your business data;
Request closure of your account and deletion of your information;
Opt out of marketing communications; and
Ask how your information is used.

To make a request, contact us at support@eiglou.com. We may need to verify your identity before acting on a request, and some information may be retained as described in Section 8.

10. Data You Enter About Other People

The Service lets you store information about your own customers, staff, and suppliers. Where you do this, you act as the party responsible for that information. You confirm that you have the right to collect it and to enter it into the Service, and that you will handle it in line with applicable law. We process this information on your behalf in order to provide the Service to you.

11. Children

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Where Your Data Is Stored

Your information is stored and processed using cloud infrastructure that may be located in Pakistan and/or other countries. Where information is transferred or stored outside your country, we take reasonable steps to ensure it remains protected in line with this Privacy Policy.

13. Applicable Law

We operate in Pakistan and handle personal information in line with applicable Pakistani law. As data protection law in Pakistan continues to develop, we may update our practices and this Policy to reflect new legal requirements.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after the changes take effect means you accept the updated Policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

EIGLOU
Email: support@eiglou.com
Lahore, Pakistan